LGB & Diversity

1. Course Title

Respectful Engagement with LGB Community Members in Everyday Workplaces

2. Course Overview / Description

This course is designed for professionals across various sectors—including customer service, healthcare, education, hospitality, retail, and community services—who may interact with LGB (Lesbian, Gay, and Bisexual) individuals. It provides practical knowledge and confidence to engage respectfully and professionally with LGB people in everyday workplace situations. The training emphasizes real-world interactions, fostering stronger communication skills and more inclusive environments.

Note: This short course is endorsed by LGB Alliance Australia

3. Learning Outcomes

By the end of this course, participants will be able to:

  • Understand the lived experiences of LGB community members.

  • Apply respectful and inclusive communication strategies.

  • Create welcoming and safe environments for LGB individuals.

  • Recognize and respond appropriately to discrimination or exclusion.

  • Contribute to workplace cultures that value diversity and inclusion.

4. Duration and Delivery Mode

  • Duration: 4 weeks (suggested pacing)

  • Delivery Mode: Fully online, self-paced

  • Assessment: Online quiz

5. Target Audience / Entry Requirements

Target Audience:
Professionals in roles such as:

  • Customer service

  • Healthcare

  • Education

  • Hospitality

  • Retail

  • Community services

Entry Requirements:
No prerequisites; suitable for all experience levels.

6. Course Content / Topics Covered

Suggested Weekly Program:

  • Week One: Topics 1, 2 & 3

  • Week Two: Topics 4 & 5

  • Week Three: Topics 6 & 7

  • Week Four: Topics 8 & 9

Topics include:

  • Understanding LGB identities and experiences

  • Inclusive language and communication

  • Addressing bias and stigma

  • Building respectful workplace cultures

  • Real-world case studies and scenarios

7. Assessment

  • Type: Online quiz

  • Grading: Pass/fail for certificate eligibility

8. Certification / Accreditation

Participants will receive a Certificate of Completion upon successfully completing the assessment quiz, demonstrating their commitment to inclusive and respectful workplace practices.

Note: This short course is endorsed by LGB Alliance Australia

9. Cost and Enrollment Info

  • Fee: One-time payment of $59.99

  • Access: Full access to all course content (video and written materials)

  • Enrollment: Open enrollment; no ongoing fees or subscriptions

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