
NDIS and the LGB Community
1. Course Title
NDIS and Working with LGB Clients: Inclusive, Rights-Based Practice
2. Course Overview / Description
This foundational training is designed to enhance NDIS practitioners' understanding of working with Lesbian, Gay, and Bisexual (LGB) clients. Rather than focusing solely on interventions, the course emphasizes the impact of stigma and the importance of rights-based service delivery. It equips practitioners with practical skills to implement strength-based, culturally competent, and empathetic support, fostering inclusive environments for LGB clients across the NDIS sector.
Note: This short course is endorsed by LGB Alliance Australia
3. Learning Outcomes
By the end of this course, participants will be able to:
Understand the impact of stigma on LGB clients within the NDIS framework.
Apply rights-based and strength-based approaches to service delivery.
Demonstrate cultural competence and empathy in interactions with LGB clients.
Integrate inclusive practices into planning, coordination, and support roles.
Engage in reflective discussions to connect theory with real-world practice.
4. Duration and Delivery Mode
Duration: 2 weeks (suggested pacing)
Delivery Mode: Fully online, self-paced
Assessment: Online quiz
5. Target Audience / Entry Requirements
Target Audience:
This training is suitable for a wide range of NDIS professionals, including:
Support Coordinators
Local Area Coordinators (LACs)
Plan Managers
Allied Health Professionals
Disability Support Workers
NDIS Access and Review Officers
Health and Wellbeing Coaches
Peer Support Workers
NDIS Appeals Officers
NDIS Registered Providers
Policy and Program Developers
Advocacy Services
Training and Development Facilitators
NDIS Complaints Officers
Entry Requirements:
No prerequisites; suitable for both new and experienced practitioners.
6. Course Content / Topics Covered
Suggested Weekly Program:
Week One: Topics 1 to 4
Week Two: Topics 5 to 7
Topics include:
Understanding stigma and its impact
Rights-based service delivery
Strength-based practice
Cultural competence and empathy
Inclusive planning and support
Case studies and reflective practice
Maximize Your Learning:
Participants are encouraged to engage in weekly discussions with mentors, coaches, or supervisors to deepen understanding and apply concepts in practice.
7. Assessment
Type: Online quiz
Grading: Pass/fail for certificate eligibility
8. Certification / Accreditation
Participants will receive a Certificate of Completion upon successfully completing the assessment quiz, demonstrating their commitment to inclusive and high-quality practice in the NDIS sector.
Note: This short course is endorsed by LGB Alliance Australia
9. Cost and Enrollment Info
Fee: One-time payment of $59.99
Access: Full access to all course content (video and written materials)
Enrollment: Open enrollment; no ongoing fees or subscriptions
Ready to Get Started?
Click the Learn More button to enrol and begin your learning journey. You'll get immediate access to all course materials—it's that easy.
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Critical Thinking
Critical thinking involves the disciplined application of intellectual standards to the elements of reasoning. It emphasizes clarity, accuracy, precision, relevance, depth, breadth, logic, significance, and fairness. When exploring new, controversial, or confronting ideas, these standards help learners dissect complex issues, ensuring their understanding is thorough and well-rounded
Critical thinking involves the disciplined application of intellectual standards to the elements of reasoning. It emphasizes clarity, accuracy, precision, relevance, depth, breadth, logic, significance, and fairness. When exploring new, controversial, or confronting ideas, these standards help learners dissect complex issues, ensuring their understanding is thorough and well-rounded
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What Does LGB Mean?
In this topic we explore what the acronym “LGB” stands for, what it means, and why this is important to members of the LGB Community.
In this topic we explore what the acronym “LGB” stands for, what it means, and why this is important to members of the LGB Community.
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LGB Myths and Stereotypes
When working with people with disabilities, it is important to understand and respect their individuality, including their sexual orientation. For NDIS workers, addressing myths and stereotypes about lesbian, gay, and bisexual community members is essential for providing inclusive and supportive care. This guide aims to clear up common misconceptions and promote a respectful, fact-based understanding of LGB community members.
When working with people with disabilities, it is important to understand and respect their individuality, including their sexual orientation. For NDIS workers, addressing myths and stereotypes about lesbian, gay, and bisexual community members is essential for providing inclusive and supportive care. This guide aims to clear up common misconceptions and promote a respectful, fact-based understanding of LGB community members.
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LGB Cultural Competence
When working with LGB clients, it is essential to demonstrate cultural competence and apply a trauma-informed approach. Equally important is exercising ethical practice, empathy, and respect to ensure a supportive and inclusive environment. This topic explores these key concepts.
When working with LGB clients, it is essential to demonstrate cultural competence and apply a trauma-informed approach. Equally important is exercising ethical practice, empathy, and respect to ensure a supportive and inclusive environment. This topic explores these key concepts.
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Building Cultural Competence
Building cultural competence in LGB diversity and rights-based service delivery involves a multifaceted approach aimed at recognizing and respecting the diversity of LGB clients.
Building cultural competence in LGB diversity and rights-based service delivery involves a multifaceted approach aimed at recognizing and respecting the diversity of LGB clients.
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Let's Talk About Pronouns
For some LGB community members, being asked about their pronouns can feel uncomfortable or even invasive.
For some LGB community members, being asked about their pronouns can feel uncomfortable or even invasive.
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Case Study - Maya's Journey
Let’s explore Maya’s journey, apply relevant theories, and put them into practice with practical strategies to support her.
Let’s explore Maya’s journey, apply relevant theories, and put them into practice with practical strategies to support her.
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Understanding Stigma
Stigma is a deeply embedded social phenomenon that leads to discrimination, marginalization, and exclusion of individuals based on specific characteristics. It manifests through societal attitudes, cultural norms, and institutional biases that devalue certain identities, making it difficult for affected individuals to participate fully in society.
For members of the LGB community and people with disabilities, stigma creates unique challenges, often shaping their experiences in profound ways.
Stigma is a deeply embedded social phenomenon that leads to discrimination, marginalization, and exclusion of individuals based on specific characteristics. It manifests through societal attitudes, cultural norms, and institutional biases that devalue certain identities, making it difficult for affected individuals to participate fully in society.
For members of the LGB community and people with disabilities, stigma creates unique challenges, often shaping their experiences in profound ways.
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Structural Stigma
Structural stigma occurs when social institutions, policies, and legal frameworks embed discriminatory practices, limiting opportunities and reinforcing inequality.
For LGB community members with disabilities, structural stigma is often compounded, as they navigate dual layers of discrimination—both as members of the LGB community and as people with disabilities.
Structural stigma occurs when social institutions, policies, and legal frameworks embed discriminatory practices, limiting opportunities and reinforcing inequality.
For LGB community members with disabilities, structural stigma is often compounded, as they navigate dual layers of discrimination—both as members of the LGB community and as people with disabilities.
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Public Stigma
Public stigma refers to the widespread negative attitudes, beliefs, and behaviors directed at marginalized groups by the general population.
For LGB community members, public stigma manifests in various ways, from overt acts of discrimination, such as verbal abuse and physical violence, to more subtle forms, like social exclusion.
Public stigma refers to the widespread negative attitudes, beliefs, and behaviors directed at marginalized groups by the general population.
For LGB community members, public stigma manifests in various ways, from overt acts of discrimination, such as verbal abuse and physical violence, to more subtle forms, like social exclusion.
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Self Stigma
Self-stigma, or internalized homophobia, occurs when LGB community members absorb negative societal attitudes about their sexual orientation, leading to feelings of shame, guilt, and inadequacy.
This internalized stigma is particularly harmful because it influences a person’s self-perception, shaping their behavior, decision-making, and emotional well-being.
Self-stigma, or internalized homophobia, occurs when LGB community members absorb negative societal attitudes about their sexual orientation, leading to feelings of shame, guilt, and inadequacy.
This internalized stigma is particularly harmful because it influences a person’s self-perception, shaping their behavior, decision-making, and emotional well-being.
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Interpersonal Stigma
Interpersonal stigma emerges in everyday interactions, shaping the way individuals are treated by family members, friends, colleagues, and peers. For LGB community members, this form of stigma often manifests as rejection, exclusion, or biased treatment from those closest to them
Interpersonal stigma emerges in everyday interactions, shaping the way individuals are treated by family members, friends, colleagues, and peers. For LGB community members, this form of stigma often manifests as rejection, exclusion, or biased treatment from those closest to them
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Healthcare Stigma
Healthcare stigma arises when LGB community members encounter biased attitudes, assumptions, or inadequate care from medical professionals.
This form of stigma can manifest in several ways, including dismissive behavior, lack of knowledge about LGB-specific health concerns, and outright discrimination.
Healthcare stigma arises when LGB community members encounter biased attitudes, assumptions, or inadequate care from medical professionals.
This form of stigma can manifest in several ways, including dismissive behavior, lack of knowledge about LGB-specific health concerns, and outright discrimination.
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Stigma and "Gender Affirming" Care
Health stigma around gender-affirming care can create unique challenges for some lesbian, gay, and bisexual (LGB) community members. One issue is that healthcare providers sometimes confuse sexual orientation with gender identity. For example, a clinician might suggest to a gay or lesbian person that they are “born in the wrong body,” rather than simply accepting their sexual orientation. This kind of assumption is not based on evidence and can be very harmful.
Health stigma around gender-affirming care can create unique challenges for some lesbian, gay, and bisexual (LGB) community members. One issue is that healthcare providers sometimes confuse sexual orientation with gender identity. For example, a clinician might suggest to a gay or lesbian person that they are “born in the wrong body,” rather than simply accepting their sexual orientation. This kind of assumption is not based on evidence and can be very harmful.
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Consequences of Stigma
As a support worker in the NDIS, you play an important role in helping people with disability live full and meaningful lives. One of the challenges some people face is stigma. Stigma happens when someone is treated unfairly or judged negatively because of who they are, how they live, or what they experience. This can include people with disability, and also people from the LGB community.
As a support worker in the NDIS, you play an important role in helping people with disability live full and meaningful lives. One of the challenges some people face is stigma. Stigma happens when someone is treated unfairly or judged negatively because of who they are, how they live, or what they experience. This can include people with disability, and also people from the LGB community.
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Reducing Stigma and Discrimination
Breaches of confidentiality not only violate ethical standards but also perpetuate stigma and discrimination against LGB community members. Such violations can expose clients to harassment, reinforce harmful stereotypes, and undermine their trust in social systems. Upholding confidentiality, on the other hand, affirms the value and worth of LGB clients and serves as a protective measure against these negative outcomes.
Breaches of confidentiality not only violate ethical standards but also perpetuate stigma and discrimination against LGB community members. Such violations can expose clients to harassment, reinforce harmful stereotypes, and undermine their trust in social systems. Upholding confidentiality, on the other hand, affirms the value and worth of LGB clients and serves as a protective measure against these negative outcomes.
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Trauma Informed Practice
Trauma-informed practice is an approach to providing care and support that recognises the impact trauma can have on a person’s life. Instead of asking, "What’s wrong with you?" this approach encourages us to ask, "What happened to you?" It means understanding that challenging behaviours, emotional distress, or certain reactions might be linked to past trauma.
Trauma-informed practice is an approach to providing care and support that recognises the impact trauma can have on a person’s life. Instead of asking, "What’s wrong with you?" this approach encourages us to ask, "What happened to you?" It means understanding that challenging behaviours, emotional distress, or certain reactions might be linked to past trauma.
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Building Trust
Empathy and respect are foundational principles in NDIS work, particularly when working with LGB clients. Active listening, validating experiences, and building trust are essential components of practicing empathy and respect in this context. These practices create a safe and supportive environment, where LGB participants feel valued and empowered to express themselves openly.
Empathy and respect are foundational principles in NDIS work, particularly when working with LGB clients. Active listening, validating experiences, and building trust are essential components of practicing empathy and respect in this context. These practices create a safe and supportive environment, where LGB participants feel valued and empowered to express themselves openly.
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Building Resilience
Resilience is the ability to cope with challenges, adapt to change, and recover from difficulties. It helps people deal with stress, setbacks, and life’s ups and downs. For LGB community members with a disability, resilience is especially important because they may face additional challenges such as discrimination, social isolation, or lack of understanding from others.
Resilience is the ability to cope with challenges, adapt to change, and recover from difficulties. It helps people deal with stress, setbacks, and life’s ups and downs. For LGB community members with a disability, resilience is especially important because they may face additional challenges such as discrimination, social isolation, or lack of understanding from others.
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The Right to Privacy
LGB NDIS participants, like all people, have a fundamental right to privacy. Respecting confidentiality upholds their autonomy and dignity, empowering them to decide if, when, and to whom they disclose their sexual orientation. Safeguarding this information protects them from potential harm, such as discrimination or social stigma, and affirms their right to control their personal narrative.
LGB NDIS participants, like all people, have a fundamental right to privacy. Respecting confidentiality upholds their autonomy and dignity, empowering them to decide if, when, and to whom they disclose their sexual orientation. Safeguarding this information protects them from potential harm, such as discrimination or social stigma, and affirms their right to control their personal narrative.
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Privacy and Confidentiality
Privacy and confidentiality are fundamental concepts in the provision of support services, especially for LGB NDIS participants. Understanding and respecting these principles is crucial for creating a safe and trusting environment for members of the LGB community.
Privacy and confidentiality are fundamental concepts in the provision of support services, especially for LGB NDIS participants. Understanding and respecting these principles is crucial for creating a safe and trusting environment for members of the LGB community.
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Respecting Diversity and Self Determination
Confidentiality supports the diversity and self-determination of LGB clients by acknowledging their right to define personal boundaries and make informed decisions about disclosure. Forcing or pressuring disclosure undermines their agency and can perpetuate feelings of vulnerability or mistrust.
Confidentiality supports the diversity and self-determination of LGB clients by acknowledging their right to define personal boundaries and make informed decisions about disclosure. Forcing or pressuring disclosure undermines their agency and can perpetuate feelings of vulnerability or mistrust.
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Reflective Practice
Reflective practice is an important tool for NDIS workers providing support to people with disabilities. It helps workers continuously improve their approach, ensuring they deliver the best possible care and support.
Reflective practice is an important tool for NDIS workers providing support to people with disabilities. It helps workers continuously improve their approach, ensuring they deliver the best possible care and support.
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Using the LGB Timeline
The LGB Alliance Australia Timeline is a valuable resource for practitioners to gain insight into the history of LGB rights and experiences in Australia. This timeline not only highlights key milestones in the journey towards LGB equality but also helps practitioners understand the broader societal context in which their clients' lived experiences have unfolded.
The LGB Alliance Australia Timeline is a valuable resource for practitioners to gain insight into the history of LGB rights and experiences in Australia. This timeline not only highlights key milestones in the journey towards LGB equality but also helps practitioners understand the broader societal context in which their clients' lived experiences have unfolded.
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Assessment Quiz
This assessment consists of five questions designed to evaluate the participant’s understanding of key course concepts. The format is true or false.
To successfully complete the assessment, participants must answer all five questions correctly. This ensures you have grasped the essential knowledge and are ready to apply it in practice.
This assessment consists of five questions designed to evaluate the participant’s understanding of key course concepts. The format is true or false.
To successfully complete the assessment, participants must answer all five questions correctly. This ensures you have grasped the essential knowledge and are ready to apply it in practice.
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