
Frequently asked questions.
1. What makes One2One Victoria’s coaching and mentoring different?
Our approach is highly personalised, built on genuine care, professional expertise, and practical strategies. We create a safe, confidential space where clients feel heard and supported, while also providing the tools to set goals, build resilience, and move forward with confidence.
2. Are your coaches and counsellors qualified and experienced?
Yes. All our practitioners are fully qualified, experienced, and trained in evidence-based approaches. We bring both professional expertise and lived experience, ensuring clients receive guidance that is compassionate, practical, and rooted in best practice.
3. Is everything I share kept confidential?
Absolutely. Trust is central to what we do. All sessions are private and confidential, and your information is handled with the highest level of professionalism and care. You can feel assured knowing your privacy is fully respected at all times.
4. What can I expect in my first session?
Your first session is about getting to know you, your challenges, and your goals. We take the time to listen and understand your needs before creating a personalised plan. You’ll leave with a clear sense of direction, practical next steps, and the reassurance of having a trusted professional by your side.
7. How do I pay for my session?
We require a 10% deposit at the time of booking, which can be paid securely by credit or debit card through our website. The remaining balance is automatically charged to the same card after your session is completed, so you don’t need to worry about making another payment manually.
8. Are sessions held in person or online?
All our coaching, mentoring, and counselling sessions are delivered conveniently via Zoom. Once your booking is confirmed through our website, you’ll receive an email with a secure Zoom link for your session.