
LGB & Diversity
Training Overview
This course is ideal for anyone working in roles where they may interact with LGB community members—whether in customer service, healthcare, education, hospitality, retail, or community services. It’s designed to give participants the confidence and practical understanding needed to engage respectfully and professionally with LGB people in everyday workplace situations. By focusing on real-world interactions, the course helps workers build stronger communication skills and create more welcoming environments for everyone.
The importance of this training lies in its focus on genuine inclusion and respect. It goes beyond surface-level awareness to help participants understand the lived experiences of LGB community members and how to support them appropriately. In doing so, it not only improves service delivery but also contributes to safer, more respectful workplaces where all people—regardless of their sexual orientation—feel valued and understood.
One-Time Payment
This course is available for a one-off payment of $59.99, giving you full access to all course content, including video and written materials. There are no ongoing fees or subscriptions—just straightforward, self-paced learning designed to support legal and ethical practice in NDIS and community service settings.
Participants will receive a certificate upon completion, adding value to professional development and demonstrating a commitment to high-quality practice in the human services sector. Whether you're new to the field or seeking to refresh your approach, this practical, engaging program is a meaningful addition to your toolkit.
Suggested Program:
Week One: Topics 1, 2 & 3
Week Two: Topics 4 & 5
Week Three: Topics 6 & 7
Week Four: Topics 8 & 9
Ready to Get Started?
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Topic 1: Reflective Practice
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Topic 2: Reflective Practice Models
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Kolb: Experiential Learning
Kolb’s Model of Experiential Learning is a powerful framework that helps individuals learn and grow through their experiences. This model is widely applicable across various industries and can significantly improve the way we work and relate to others, including members of the LGB community.
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Schon: Reflection in Action
Self-reflection is a powerful tool for improving how we work and interact with others. Donald Schön introduced two key ideas that help us reflect on our work: Reflection-in-Action and Reflection-on-Action. These two types of reflection can help workers in any industry become better at their jobs and more thoughtful in their interactions with others, including when working with diverse people, such as members of the LGB community.
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Gibb's Six Steps
Gibb’s Model of Reflection is a widely used framework that helps individuals think about their experiences and learn from them. This model is particularly useful in the workplace, where reflecting on interactions and tasks can lead to improved performance and better relationships with colleagues, including those from diverse backgrounds such as members of the LGB community.
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Atkins & Murphy Model
Atkins & Murphy’s Model of Reflection is a structured approach to thinking about experiences and learning from them. Developed by Sue Atkins and Kathy Murphy in 1994, this model is widely used in various professional fields to enhance personal and professional growth. The model encourages individuals to reflect on their actions, understand their feelings, and make informed decisions to improve future outcomes.
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Topic 3: Applying Reflective Practice Tools
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Understanding Bias
Personal Bias: Personal bias refers to the tendency to favor certain ideas, people, or groups over others, often unconsciously. Personal biases shape our perceptions and can influence our decisions and actions without us even realizing it.
Confirmation Bias: Confirmation bias is a specific type of personal bias where individuals favor information that confirms their pre-existing beliefs or values.
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Reflect on Own Perspectives and Biases
By using reflective practice tools, workers can gain insights into their own thoughts and behaviors, and understand how these impact their work with diverse individuals. Here, we will explore four reflective practice models: Kolb, Atkins and Murphy, Schön, and Gibbs, and discuss how these can be applied to enhance understanding and openness to new ideas, concepts, and experiences.
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Using Reflection to Foster Diversity
This topic will explore how workers can use reflective practice tools to promote inclusion and discuss the positive impacts of being inclusive, especially when working with diverse people, including members of the LGB community.
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Improve Self and Social Awareness
Improving self and social awareness is a valuable skill that can enhance both personal and professional life. It involves understanding your own emotions, thoughts, and behaviors, as well as recognizing and appreciating the perspectives and feelings of others. Here are some ways to improve self and social awareness using self-reflection, an open heart, and an open mind, along with other suitable tools such as engaging with diversity and true diversity.
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Topic 4: Key Concepts in Diversity
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What is Diversity
Diversity is a term that encompasses a wide range of differences among people. These differences can include race, ethnicity, age, sexual orientation, physical abilities, religious beliefs, and more. In the workplace, diversity means having a team made up of individuals with varied backgrounds, perspectives, and experiences. This variety can lead to more innovative ideas and solutions because people approach problems differently based on their unique viewpoints.
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What is Culture?
Culture is a complex and multifaceted concept that encompasses the beliefs, values, norms, customs, and practices shared by a group of people. It shapes how individuals perceive the world, interact with each other, and make decisions. Culture evolves over time as people adapt to new circumstances and incorporate different influences. In the context of diversity, culture plays a crucial role in fostering understanding, respect, and collaboration among people from various backgrounds.
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What is Gay Culture?
Gay culture is a rich and diverse tapestry that encompasses the experiences, expressions, and identities of members of the LGB community. It has its own unique characteristics and traditions. Gay culture is not monolithic; it varies widely based on geography, history, and individual experiences. It includes a wide range of activities, symbols, and social practices that reflect the lives and identities of LGB people.
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What is Cultural Awareness, Competence & Safety?
Cultural awareness is the understanding and appreciation of the differences and similarities between cultures. It involves recognizing how cultural backgrounds influence people's behaviors, communication styles, and interactions. Being culturally aware means being mindful of these differences and making an effort to understand and respect them. This awareness helps us navigate diverse environments more effectively and build stronger relationships with people from different backgrounds.
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Types of Discrimination
Understanding the different types of discrimination is crucial for creating a fair and inclusive environment. In this topic, we explore direct discrimination, indirect discrimination, harassment, victimization, exclusion, unequal opportunities for advancement, and biased performance evaluations.
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Understanding Cultural Relativism & Ethnocentrism
Cultural relativism encourages us to view cultural differences with an open mind and to appreciate the diversity of human societies.
Ethnocentricity, on the other hand, can lead to misunderstandings, prejudice, and discrimination, as it fails to recognize the validity of different cultural practices and beliefs.
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Topic 5: Diversity and LGB
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What is LGB?
Lesbian, gay, and bisexual (LGB) are terms used to describe people who are attracted to others of the same sex. This attraction is based on sex, not gender or a person's identity.
It's important to emphasize that same-sex attraction is about the sex of the person, not their gender identity. This distinction is crucial for understanding and respecting the experiences of LGB community members.
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Myths about the LGB Community
There are many myths and stereotypes about the LGB community that can be harmful and misleading. Let's address some of these misconceptions and set the record straight.
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Forced Teaming: LGB Without the TQI+
In recent years, there has been a growing trend of grouping together people from very different communities under one umbrella. This is especially true when it comes to the LGB community—people who are same-sex attracted—and the broader TQIA+ group, which includes people who identify as transgender, queer, intersex, asexual, and others. While this grouping is often presented as a natural alliance, many LGB community members feel that this has happened without their input or consent.
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Homosexuals are Heterogeneous
The word heterogeneous means “diverse” or “made up of different kinds of people or things.” When we say that homosexuals are heterogeneous, we mean that people who are same-sex attracted are not all the same. They come from different backgrounds, have different beliefs, live different kinds of lives, and see themselves in many different ways.
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Making Work Environments Safe
Creating a safe and respectful workplace for LGB community members is not about flashy displays or ticking boxes—it’s about building a culture where everyone feels valued, respected, and able to do their best work without fear of judgment or exclusion. Here are some practical work practices that help create a genuinely inclusive environment for people who are same-sex attracted.
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Topic 6: Diversity and Communication
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Language and LGB
Language matters. The words we use at work can either make people feel respected and safe—or misunderstood and excluded. When it comes to LGB community members, who are people attracted to others of the same sex, it’s important to use language that reflects who they are, without changing or erasing their identity.
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Communication with the LGB Community
In any workplace or professional environment, respectful communication is essential. This includes how we interact with members of the LGB community—people who are same-sex attracted, including lesbians, gay men, and bisexual individuals. While many people want to be inclusive and supportive, it’s important to understand that good intentions are not always enough. Respectful communication requires thoughtfulness, precision, and a willingness to listen.
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The Problem with Pronouns
In many workplaces today, there’s growing pressure to include pronouns in email signatures, introductions, and meetings. While this may seem like a simple or supportive gesture, it’s important to understand that for many people—including members of the LGB community—this practice can be uncomfortable, alienating, or even harmful. Let’s explore why.
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The History of "They"
The term "they" has a complex history, especially within the LGB community. While it is celebrated in many modern contexts, its usage can be problematic for many LGB community members. This resource aims to highlight why the use of "they" may be distressing for some and to address the failure of Legacy Rainbow Organizations to acknowledge this issue.
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Outing
Outing is the act of revealing someone’s sexual orientation—specifically that they are lesbian, gay, or bisexual (LGB)—without their consent. It can happen in casual conversations, online posts, or even in the workplace. Regardless of how or why it happens, outing someone is a serious breach of trust and privacy. It can cause emotional harm, damage careers, and in some cases, even put lives at risk.
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Topic 7: Issues that Cause Misunderstandings
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Progressive Homophobia
Most people understand that homophobia—discrimination or hostility toward people who are same-sex attracted—is wrong. But there’s a form of homophobia that’s harder to spot. It often comes from people who see themselves as supportive or progressive. This is called progressive homophobia.
Progressive homophobia happens when people or organisations claim to support LGB community members, but in practice, they silence, ignore, or speak over them.
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Well Meaning "Allies"
In today’s workplaces and public spaces, it’s common to see people and organisations showing support for LGB community members—those who are same-sex attracted. While genuine support is always welcome, there’s a growing concern among many LGB people about something called virtue signalling.
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Nobody is "Born in the Wrong Body"
In recent years, there’s been a growing trend of telling children that they might have been “born in the wrong body.” This idea has led to the use of medical treatments like puberty blockers and hormone therapy on young people. But many experts, parents, and LGB community members—those who are same-sex attracted—are raising serious concerns. They say this approach is not only harmful, but it also has no solid basis in science or medicine.
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Men Can't be Lesbians
In recent years, a strange and troubling idea has taken hold in some circles—the claim that men can be lesbians. For many people, this sounds confusing. But for LGB community members, especially lesbians, it’s more than confusing—it’s deeply offensive and harmful.
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The Cotton/Boxer Ceiling
In recent years, some new terms have appeared in discussions about sexuality and relationships—terms like the “cotton ceiling” and the “boxer ceiling.” These phrases might sound harmless or even confusing at first, but for many LGB community members—people who are same-sex attracted—they represent something deeply troubling.
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Topic 8: Addressing Barriers to Inclusion
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Addressing Barriers to Inclusion
Inclusion is a word we hear a lot these days. But what does it really mean? For many people, it’s about making sure everyone feels welcome and respected. That’s a good start. But true inclusion goes deeper than that. It means making space for different ideas, beliefs, and experiences—even when they’re unfamiliar or when we don’t agree with them.
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Preventing Misunderstandings
In any workplace, clear communication and mutual respect are key to good service. This is especially true when working with LGB community members—people who are same-sex attracted. Whether you’re in healthcare, retail, hospitality, education, or any other industry, it’s important to understand how to avoid misunderstandings and deliver services in a way that is respectful, professional, and inclusive.
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Resolving Differences
In any workplace, differences of opinion are bound to happen. People come from different backgrounds, have different beliefs, and see the world in different ways. That’s normal. What matters is how we handle those differences—especially when they involve sensitive topics like same-sex attraction or working with LGB community members.
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Topic 9: Using the LGB Timelines