Rights Based Service Delivery

As NDIS workers, we support people with disabilities to live with dignity, choice, and control. To do this well, it helps to understand the history of human rights—how the idea of rights for all people came to be, and why it matters today.

Let’s take a quick journey through some key moments in history that shaped the human rights we now protect and promote in the NDIS environment.

As an NDIS worker, your role is all about supporting people with disability to live with dignity, respect, and freedom. These values come from a long history of human rights work, and one of the most important moments in that history was the creation of the Universal Declaration of Human Rights, or UDHR for short. Let’s explore what the UDHR is, why it was written, and how it connects to your everyday work.

As an NDIS worker, you’re part of a system that’s built on human rights. But what does that really mean? To understand it, we need to look at something called human rights instruments. These are official documents—like declarations, treaties, and conventions—that set out the rights every person should have. They help guide laws, policies, and everyday practice, including the work you do in the NDIS.

Let’s break it down in simple terms.

The United Nations Convention on the Rights of Persons with Disabilities (CRPD) is an international agreement that protects the rights and dignity of people with disabilities. It was adopted by the United Nations in 2006 and came into force in 2008. This Convention is important because it recognises that people with disabilities have the same human rights as everyone else. It also says that society must remove barriers that stop people with disabilities from fully participating in everyday life.

A human rights-based approach means putting the person’s rights at the centre of everything we do. It’s about more than just following rules—it’s about respecting people, listening to them, and supporting their choices.

As an NDIS worker, one of your most important responsibilities is to respect and uphold the rights of the people you support. Every person with a disability has the same basic human rights as everyone else. These rights are protected by law and supported by the principles of the NDIS.

This overview will help you understand what client rights mean in practice, and how you can make sure your work supports those rights every day.

As an NDIS worker, your role is not just about helping people with disability complete tasks or access services. It’s about supporting their rights, choices, and independence. This approach is called rights-based service delivery, and it’s a key part of how the NDIS works.

Rights-based service delivery means putting the person at the centre of everything you do.

As an NDIS worker, your role is more than just providing support. You are part of a system that is built on respect, inclusion, and fairness. Every person with a disability has rights—just like anyone else—and your job is to make sure those rights are respected in everything you do.

As an NDIS worker, one of your most important roles is to support your client to understand and exercise their rights. Every person with a disability has the same human rights as everyone else. These include the right to make choices, be treated with respect, feel safe, and live the life they want.

As an NDIS worker, you play a key role in protecting your client’s rights. Sometimes, a client’s rights may be ignored, disrespected, or violated. This could happen in small ways, like not being listened to, or in serious ways, like being treated unfairly, unsafe, or abused.

When this happens, it’s important to act. You are not alone, and your client is not alone. There are clear steps you can take to support them and help make things right.

This assessment consists of questions designed to evaluate the participant’s understanding of key course concepts. The format is true or false.

To successfully complete the assessment, participants must answer all questions correctly. This ensures you have grasped the essential knowledge and are ready to apply it in practice.